Frequently Asked Questions

Clear answers about Fitcoin.

Learn how movement tracking works, what optional reward features may involve, where to find privacy information, and what to do if you need account or technical help.

Product features can change over time and may vary by region, device, account, eligibility, or current product terms. When this FAQ and the app differ, the current in-app information should be treated as the most up-to-date product reference.

Try terms such as “steps”, “rewards”, “privacy”, “account”, or “permissions”.

Fitcoin frequently asked questions

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Getting Started
Fitcoin is a movement-focused platform designed to help users understand daily activity, build sustainable movement habits, and explore optional reward-related features where they are available. The exact features visible to a user can depend on current product availability and account conditions.
Start by creating an account and reviewing the product information shown to you. If movement tracking is available on your device, Fitcoin may ask for relevant activity permissions. Review those permissions before enabling them and use only the features currently available to your account.
Pricing and feature availability should be confirmed from the current product information presented to your account. We avoid promising that every feature is free in every region or at every time because product terms can change.
Activity & FIT Points
Fitcoin may use movement information made available by your device and the permissions you choose to grant. Results can vary because phones, operating systems, sensors, permission settings, and background restrictions do not all behave in exactly the same way.
Where an activity-to-points feature is available, the current conversion rules should be shown within the product. Rates, limits, eligibility, and other conditions may change, so this FAQ does not publish a permanent conversion rate.
Optional activities, challenges, advertisements, or other engagement features may be offered to some users. Availability is not guaranteed and can depend on region, account eligibility, and current product configuration.
No single daily step target is appropriate for everyone. A useful target depends on your current activity level, health, age, abilities, and goals. General public-health guidance focuses on regular physical activity rather than requiring one universal step count. See the WHO physical activity guidance for general reference.
Optional Rewards
Reward options can vary by region, account, eligibility, inventory, and current terms. If reward or redemption features are available to you, review the options and conditions presented in the product before confirming any action.
No. Fitcoin does not guarantee income, profit, cash value, a particular reward, or permanent availability of any reward option. Reward-related features are optional product features and should not be treated as an investment or guaranteed source of income.
It may. Any applicable minimums, fees, processing requirements, verification steps, availability limits, or other conditions should be reviewed in the current redemption information before you proceed.
Processing time can depend on the reward type, verification requirements, third-party providers, account status, and other conditions. Review any timing information shown before you confirm a redemption.
Account & Privacy
Review the Fitcoin Privacy Policy for information about what data may be collected, why it may be used, and the choices or controls available to users.
If account deletion is available directly in your account settings, follow the instructions shown there. If you cannot find the option or need assistance, use the Contact page and clearly describe the request. Review the Privacy Policy for information about data-related requests and applicable limitations.
Multi-device behavior can depend on the current version of the product and how activity tracking is configured. To avoid relying on outdated assumptions, check the current account or help information available to you, or contact support if you are unsure.
Technical Support
Common causes can include disabled activity permissions, background restrictions, battery-saving settings, unavailable sensor data, or a temporary app/device issue. You can try:
  • Checking activity or motion permissions for Fitcoin.
  • Reviewing battery or background-app restrictions.
  • Closing and reopening the app.
  • Restarting the device if the issue continues.
If the problem remains, contact support and include your device type and a short description of what you are seeing.
Device compatibility can change as operating systems and Fitcoin are updated. Rather than publishing a fixed device list that may become outdated, use the current product or installation information available for your device. If compatibility is unclear, contact support before relying on a specific feature.
Some movement information may originate from your device, while account synchronization, reward information, advertisements, verification, or other online services can require an internet connection. Exact offline behavior depends on the feature and current product version.
Use the Contact page and select a technical-support or bug-related topic. Describe the issue, the device or browser you are using, and the steps that led to the problem. Do not send passwords or payment credentials.
Important context

Product information should remain current

Fitcoin is an evolving product. We intentionally avoid publishing fixed reward values, unsupported earnings claims, permanent device requirements, or guaranteed response times where those details may change.

Current terms matter

Review current terms before using optional reward or redemption features.

Terms of Service

Privacy information

Understand what information may be collected and how it may be used.

Privacy Policy

Health information

General fitness guidance is educational and does not replace professional medical advice.

WHO physical activity guidance
Need more help?

Still can't find the answer?

Visit the Help Center for additional guidance or contact Fitcoin with a clear description of your question or technical issue.

Help Center Contact Support

Response times can vary depending on the request and message volume.